1. Acceptance of Terms
By accessing or using the Zotec Partners Cloud Platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not use the Platform.
2. Description of Services
Zotec Partners provides cloud-based infrastructure services for healthcare revenue cycle operations. Our services include data analytics, secure file exchange, workflow automation, and API gateway capabilities. Services are provided on a subscription basis as described in the applicable order form or service agreement.
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use. You must provide accurate and complete registration information and keep it current.
4. Acceptable Use
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:
- Use the Platform in any way that violates applicable federal, state, or local law or regulation.
- Attempt to gain unauthorized access to any part of the Platform, other accounts, or connected systems.
- Interfere with or disrupt the integrity or performance of the Platform.
- Upload or transmit viruses, malware, or any other malicious code.
- Use the Platform to store or transmit data in violation of HIPAA or other applicable privacy regulations.
5. Customer Data
You retain all rights to data you upload, transmit, or process through the Platform ("Customer Data"). We will not access, use, or disclose Customer Data except as necessary to provide the services, comply with the law, or as otherwise authorized by you. Our handling of protected health information is governed by the applicable Business Associate Agreement.
6. Service Level Agreement
We commit to a 99.99% monthly uptime target for production services. Scheduled maintenance windows are communicated at least 48 hours in advance and are excluded from uptime calculations. Service level credits and escalation procedures are described in the applicable SLA addendum.
7. Fees and Payment
Fees are specified in the applicable order form. Payment is due within 30 days of invoice unless otherwise agreed. We reserve the right to suspend access to the Platform for accounts with balances overdue by more than 60 days. All fees are non-refundable except as expressly stated in the service agreement.
8. Intellectual Property
The Platform, including its software, documentation, and design, is owned by Zotec Partners and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, service marks, or trade names. You may not copy, modify, distribute, or reverse-engineer any part of the Platform.
9. Limitation of Liability
To the maximum extent permitted by law, Zotec Partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability for any claim arising under these Terms shall not exceed the fees paid by you during the twelve months preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless Zotec Partners and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.
11. Termination
Either party may terminate service by providing 30 days written notice. We may suspend or terminate access immediately if you breach these Terms. Upon termination, we will make Customer Data available for export for a period of 30 days. After that period, Customer Data will be deleted in accordance with our data retention policy.
12. Governing Law
These Terms are governed by the laws of the State of Tennessee without regard to conflict-of-law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Davidson County, Tennessee.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
14. Contact
For questions about these Terms, contact us at:
Zotec Partners — Legal
Email: legal@zotecpartners.cloud
2 Maryland Farms, Suite 210
Brentwood, TN 37027